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Browse the topics below for the most common answers, or jump straight to contacting us. We reply to most messages within one business day.

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Six topics cover most of what people ask us. If your question does not fit, contact support and a real person will reply.

Common questions

Quick answers, no rabbit holes.

How do I switch villages?
Open your profile, tap Edit village, and pick a new one. Your saved lessons and community history follow you, so nothing gets lost.
Where do I update my email or password?
Go to Settings, then Account. You can update your email, change your password, and manage notification preferences from the same screen.
How do I cancel or change my plan?
Settings, Billing. You can switch between Free, Pro, and Family at any time. Cancellations take effect at the end of the current billing period and your saved lessons stay yours on the Free plan.
Why can I only see some lessons?
The Free plan includes sample lessons from every course. The full library, plus posting in the community, lives on Pro and Family. Upgrade from Settings, Billing.
Can I delete my account?
Yes. Settings, Account, Delete account. We remove your profile and personal data within thirty days. Public posts can be made anonymous from the same flow.
A video will not play, what should I check?
First refresh the page, then try a different browser or the mobile app. If it still does not play, send us your account email and the lesson title and we will investigate.
Someone in the community is being unkind, what do I do?
Use the Report button on the post or comment. Our moderators review every report within one business day. If you feel unsafe, you can also block the user from their profile.

Email us

For account, billing, or anything that needs a real person. We reply within one business day, often sooner.

team@maternity.app

In-app chat

Logged in already? Tap the chat bubble in the bottom right of any screen. It hands off to email if we are away.

Mon to Fri, 9am to 6pm CET.

Still stuck?

We are people, not a script.

If nothing here fits your question, write to us. Tell us what you tried and what happened, and we will get a real person on it.

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