Terms for marketplace providers

You are a provider if you have applied for, or have been admitted to, the Maternity marketplace to offer services or products to members — for example clothing brands, fitness coaches, financial advisors, doulas, lactation consultants, mental-health practitioners, and similar.

By submitting an application, signing an onboarding form, or publishing a listing, you confirm that you have the authority to bind the legal entity on whose behalf you list, that you accept these terms, our Privacy Policy, our Acceptable Use Policy, and any tier-specific addendum you have signed.

We review every provider application. We may request supporting documentation including business registration, professional credentials, insurance certificates, identity verification of principals, and references. Acceptance is at our discretion; we may decline an application without giving reasons.

Once admitted, you keep your provider account current. You must notify us within 14 days of any material change — change of ownership, lapse or change of credential, regulatory action, insolvency, or insurance cancellation.

You represent and warrant on a continuing basis that:

• You hold every qualification, registration, certification, and licence required by law in every jurisdiction you serve through the marketplace, and you will provide proof on request.
• You carry professional indemnity and public liability insurance appropriate to the services you offer, at coverage levels customary for your profession, with our right to request a current certificate of insurance at any time.
• You comply with all applicable consumer-protection, advertising, data-protection, anti-discrimination, and health-and-safety laws.
• You will not make claims about clinical outcomes, weight loss, fertility, or developmental milestones unless those claims are substantiated and permitted in the relevant market.

A breach of any of these is a material breach allowing immediate delisting and termination.

You are an independent business. Nothing in these terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and The Maternity App. You set your own pricing, methods, and schedules subject to the standards in this document, and you are solely responsible for your own staff, subcontractors, and operating costs.

Your listings, photographs, descriptions, marks, and any media you upload (your “Provider Content”) remain your property. You grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, adapt for technical reasons, display, and distribute your Provider Content for as long as your listing is live and for a reasonable period afterwards for archival and dispute purposes.

You warrant that:

• You own or are licensed to use everything you upload, including stock images, model releases, and music.
• Your descriptions are accurate, not misleading, and free of unsubstantiated medical, financial, or developmental claims.
• You will not display third-party trademarks suggesting an affiliation that does not exist.

When a member purchases or books from you through the marketplace, the contract for that service or product is directly between you and the member. The Maternity App is the platform operator and (where applicable) collects payment as a limited payment agent through Stripe, but is not the seller and not a party to the underlying service or sale.

You are responsible for fulfilment, delivery, after-sales service, statutory consumer rights, and any local taxes/duties on the transaction.

The fee model — listing fee, commission, lead fee, or subscription tier — is set out in your onboarding paperwork or your tier’s schedule. We may change the fee structure on at least 60 days’ written notice. If you do not accept a change, you may terminate before it takes effect.

Payouts are made through Stripe Connect on the cadence shown in your dashboard, net of our fees, refunds, and chargebacks.

Canadian tax obligations (current operating region).

You are responsible for declaring and paying all taxes on your earnings, including:

• Federal and provincial income tax on your net earnings.
• GST / HST / QST / PST registration, collection, and remittance where your revenue thresholds require it (the federal small-supplier threshold is currently CAD $30,000 over four consecutive calendar quarters, and provincial thresholds may differ — for example, Quebec QST and British Columbia PST). You are responsible for registering with the CRA (and Revenu Québec for QST) and providing us with valid registration numbers where applicable.
• CPP/QPP and EI contributions on your own self-employment earnings as required by federal and provincial law.
• Any other municipal, provincial, or federal levies that apply to your business.

Where Canadian tax law requires us to collect tax information (for example, T4A reporting for amounts paid to certain providers, or platform-economy reporting under the OECD/Canadian rules where applicable), you agree to provide accurate identification, business numbers, and Canadian tax residency information on request. We may withhold payouts until that information is supplied.

Future expansion (USA and Latin America).

As Maternity expands to the United States and Latin America, providers operating in those regions will become responsible for the equivalent local obligations (for example, US federal and state income tax and sales tax, IVA in applicable Latin American countries, and any platform-economy reporting). We will publish region-specific addenda before launching in each new market and give you reasonable time to comply.

We will issue any required tax forms or invoices we are obliged to provide. We may withhold or claw back amounts to cover refunds, chargebacks, fraud reserves, or amounts owed to us. We will keep financial records for at least 7 years as required by law.

• Respond to member enquiries within the SLA shown on your listing (default: two business days).
• Honour booked appointments and stated delivery times. If you need to reschedule, give the member as much notice as you reasonably can and offer a refund or alternative.
• Treat every member with respect. Discrimination on protected grounds is grounds for immediate delisting.
• Do not solicit members off-platform during your first engagement. After an off-platform relationship begins, the marketplace fee on subsequent transactions still applies for 12 months.
• Do not engage in pay-for-review schemes, fake reviews, or manipulating ratings.

You agree that you alone are responsible for any clinical decision you make and for the consequences of any advice you give. You also agree to the platform’s Medical Disclaimer and to display, where we require it, the standard referral-to-clinician notice.

When members interact with you, we share the personal data minimally necessary for you to deliver your service (name, contact, booking details, and where appropriate the limited context the member chooses to share with you). You act as an independent controller for that data and must:

• Comply with the GDPR, the UK GDPR, and any other data-protection law that applies to you.
• Use member data only to deliver the service the member has engaged you for, plus your own legal obligations.
• Not sell, share, or repurpose member data for marketing campaigns, list-building, training of AI models, or any secondary use, without a separate opt-in from the member that is independent of their use of Maternity.
• Have appropriate security measures and notify us within 24 hours of any data incident affecting member data you received via the platform.

A separate Data Processing Addendum is available where one of us processes personal data on behalf of the other.

We grant you a limited, non-exclusive, non-transferable licence to display the Maternity brand assets we provide for the purpose of identifying yourself as a provider on the platform, subject to our brand guidelines. You may not register any domain, social handle, or trademark that includes our marks or a confusingly similar variation.

Refund eligibility for your services is set by you, subject to mandatory consumer law. If a member raises a complaint, attempt to resolve it directly within seven days. Where the dispute is escalated to us, you agree to cooperate, and you authorise us to decide the outcome (including issuing a refund from your balance) where the dispute concerns a violation of these terms.

Chargebacks initiated by members are deducted from your next payout. Repeated chargebacks above marketplace thresholds may lead to delisting.

We may suspend, delist, or terminate your provider account at any time if (a) you breach these terms, (b) we believe in good faith that your continued listing risks harm to members, (c) a regulator or court directs us to, (d) you become insolvent, or (e) we discontinue the relevant marketplace category. Where practicable we give 30 days’ notice; we may act immediately for safety, legal, or fraud reasons.

You may terminate at any time on 30 days’ notice, subject to fulfilling outstanding bookings.

The platform is provided “as is”. We disclaim all warranties to the maximum extent allowed by law. We do not guarantee any level of leads, sales, traffic, or earnings.

To the maximum extent allowed by law, our aggregate liability to you for any claim arising from or in connection with these terms is capped at the total fees you paid us in the 12 months before the claim.

You agree to indemnify and hold harmless The Maternity App from claims arising out of (a) the services or products you deliver to members, (b) your Provider Content, (c) your breach of these terms, (d) your breach of any law, including data-protection, consumer, professional, or tax law, and (e) injury or harm caused to a member by you or your subcontractors.

These terms are governed by the laws of Canada and the applicable laws of the Province of Alberta. The primary jurisdiction for disputes is the competent courts of Alberta, Canada. The parties will attempt good-faith resolution before initiating proceedings.

As Maternity expands into the European Union, EU jurisdiction will be available as a secondary forum for providers operating in that region. Region-specific addenda will be issued before we launch in each new market.

We may update these terms on at least 30 days’ written notice (60 days for changes to the fee structure). Continued listing after the effective date is acceptance.

Provider operations: team@maternity.app. Legal: team@maternity.app. Postal: Everseed Ventures, Calgary, AB, Canada.